What’s What!
All references to “we”, “us” and “our” in this document shall be deemed to references to Eccotrading Company Limited. Any reference to “The Company” shall be referring to Eccotrading Company Limited. Singular shall be taken to also mean plural and vice versa. The website www.eccotradingdesignlondon.com is the property of Eccotrading Company Limited. The contents and copyright are held by The Company. Any reproduction of images and contents without the prior consent of the Company is forbidden. While we endeavor to ensure the content of the website is correct and accurate we do not warrant this fact.
Orders:
Orders of goods should be made in writing. If orders are taken over the phone we cannot be responsible for any errors that may occur. Orders are subject to deposit or satisfactory credit as described elsewhere in the terms and conditions.
When a company/client places an order with us, it is understood that the purchase is considered confirmed. This confirmation implies that all details pertaining to the items, including but not limited to sizes, colors, and specifications, have been thoroughly reviewed and approved by the final customer. Any discrepancies or changes subsequent to this confirmation may result in adjustments to the order, subject to our policies and any associated fees or charges. It is the responsibility of the company/client to ensure the accuracy of the order details before confirming the purchase.
Payments:
Where no credit terms exist, orders require receipt of a deposit to confirm them. The deposit will be detailed on a pro forma and should be paid within 7 days of the order being placed. After this time we reserve the right to cancel the order without notice. Full payment must be received prior to the goods being dispatched. We will tell you when the goods are ready and our delivery date will be dependent on cleared funds.
Payment is always in Sterling and we accept bank transfer, credit or debit card or by cheque payments. Where credit terms exist the terms of the agreement must be adhered to. Failure to adhere to the terms set out may lead to a suspension of the credit account without notice. We reserve the right to charge interest of late balances at 5% above the lending rate of Barclays Bank PLC, varying from time to time. Where payment is being made from foreign banks or where the transaction incurs fees please ensure that the funds received in Sterling are sufficient to cover the cost of the goods, after exchange rate movement and bank charges. The title of the goods does not pass and they remain the property of the Company until all monies owing have been paid.
Prices:
The prices quoted are in sterling and are excluding VAT at the relevant rate unless otherwise stated. The Company reserves the right to change prices at any time and without prior notice. Where goods have been ordered and the price of the goods are increased between the point of order and the point of dispatch the customer will have the right to cancel and receive a full refund. Invoices include value added tax at the appropriate rate. Where goods are being sent out of the EU, we will require proof of export before any vat can be returned. In these cases the invoices will be raised including vat and we will require full payment of the invoice before we release the goods for shipment.
Returns:
If you are unfortunate enough to receive product which is damaged in any way, we will do our very best to repair, replace or refund the product. To assist us in providing an excellent service and to avoid ambiguous situations we ask that all damage, or short deliveries be reported within 48 hours of receiving delivery. After this time, we cannot be held responsible for any product that is discovered damaged, or missing. Where we are requested to deliver to a warehouse or other holding location it will be the buyer’s responsibility to ensure the goods are fully checked in line with our notice period above. We will not be liable for damage discovered more than 48 hours after we have delivered of the goods. Where it is agreed that product should be repaired, we will work with the customer to affect a quick and efficient repair of the product. Due to the nature of the product and often specialist finishes, we cannot always give accurate timescales for the completion of a repair. We require skilled craftspeople to complete repairs to the appropriate standard. We will do our utmost to procure these services as quickly as possible but sometimes such services are not readily available.
Where goods are returned through no fault of our own, we are happy to accept undamaged, boxed product for a credit. We ask that clients return unwanted product within 10 working days of receiving it and notify us within 48 hours of delivery. We will not accept a return of product more than 10 working days following delivery. We do charge a fee on the return of undamaged boxed product to cover the cost of checking the product and entering back into stock. This fee is a set amount based on each product individually. We also require that the product is returned to our warehouse. We will be able to process a credit within 2 working days following the receipt of the goods in the warehouse. Our contractual relationship is with the purchaser of the goods (our client). Any dealings in relation to the return, repair, replacement, credit of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell on to a third party, we will have no contractual relationship with the third party. As such all after sales care will be conducted with our client and not any third parties with whom we have no contractual relationship.
You acknowledge and agree that refunds are not available for purchases made during sale events. All sales made during promotional or discounted periods are considered final and non-refundable.
Product description:
Whilst we try to show all colours and finishes as accurately as possible on the website, due to photography, lighting, and viewing images on different monitors we cannot guarantee it will be identical.
Often each piece is subtly different from the next in shade, colour and / or texture. This is particularly true of products that contain natural materials. The products photographed in our marketing are representative of the item but may not be an identical match to another piece due to the variations in materials as noted above.
When requested samples of the finish can be provided before delivery to ensure satisfaction.
Customers concerned about the matching of products should contact our sales team, they will be able to talk in detail about the individual products of interest.
Custom items:
When ordering a bespoke piece of furniture the client agrees to pay a non-refundable deposit of 50% of the value of the item. Only once this has been received as cleared funds can we start to manufacture the item. Should an order be cancelled within 10 working days from the date the deposit is received no further amounts will be payable. Should the order be cancelled after 10 working days, the balance of the order will remain payable by the client. We cannot accept the return of custom items for reason other than damage or not matching the agreed description. When ordering a custom item, we will provide an estimate of the time to delivery. We do not guarantee this estimate as many factors can affect the time it takes to manufacture and transport the furniture. We accept no responsibility for delays in the manufacture of a custom item.
Delivery and storage:
Our pricing does not include delivery. Quotes can be provided and charged at cost and arranged as requested. Local and London deliveries are easy to arrange for a specific date, however further afield often means some flexibility for the couriers especially in ‘remote’ areas!
Please enquire if you require a white glove service as this will differ than a regular delivery.
Where goods are received packaged, we strongly advise that the goods are unpacked and inspected within 48 hours so that we can respond to any issues arising. After this time, we will not accept responsibility for damage or any issues with the goods delivered (please refer to the “returns” section). Where the products are required to be taken to another floor, or access to the property or to the rooms is compromised or difficult in any way we request that clients disclose this information before arranging the delivery. Additional charge will be made when the delivery is to a floor other than the ground floor or where access is limited. Some of the vehicles we use for delivery are large and so, for example, if a double decker bus cannot park within 50 meters of the property we would need to be informed!
Clients may arrange collection from our warehouse in Mitcham CR4 4HR. We do not offer a collection service from our Chelsea showroom, the only exceptions are small accessories.
If orders are to be collected by the client or carriers, we require that the goods will be inspected at the point of collection. We accept no responsibility for loss or damage to the product once it has been collected from us. When a product is available for delivery, we will inform the client and agree a delivery / collection time. Where goods are not required immediately we will be happy to store them for the client for a period of 30 days from the date they first became available for delivery. After this we reserve the right to charge storage at the rate of £25 plus vat per week per item for items under 1m cubed when packaged and £50 a week for items in excess of this size. After 6 months we reserve the right to cancel the order and refund the item (less storage charges). Where the items are custom no refund will be given in line with our terms on cancellation of custom orders.
Delays to orders:
Force Majeure: civil war, insurrection or riots, fires, floods, explosions, earthquakes or serious accidents, epidemics or the quarantine restrictions, all acts of government or any other civil or military authorities, regulations or orders affecting materials, facilities or equipment necessary for completion of the product, strikes, staff problems causing the shutdown, slowdown or interruption of work. Delays caused by late shipments due to weather, port congestion or overcrowding of vessels do occur. We do not accept liability for delays that are wholly outside our control.
Returns & Claims Policy:
Where goods are returned through no fault of our own, we are happy to accept undamaged, boxed product for a credit. We ask that clients return unwanted product within 10 working days of receiving it and notify us within 48 hours of delivery. We will not accept a return of product more than 10 working days following delivery. We do charge a fee on the return of undamaged boxed product to cover the cost of checking the product and entering back into stock. This fee is a set amount based on each product individually. We also require that the product is returned to our warehouse. We will be able to process a credit within 2 working days following the receipt of the goods in the warehouse. Our contractual relationship is with the purchaser of the goods (our client). Any dealings in relation to the return, repair, replacement, credit of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell on to a third party, we will have no contractual relationship with the third party. As such all after sales care will be conducted with our client and not any third parties with whom we have no contractual relationship.
Our return policy is designed to ensure the satisfaction of our valued customers. Please note that we do not offer refunds for returned items. Instead, we provide store credit that can be used for future purchases. This approach allows us to continue offering competitive prices and exceptional products while also accommodating returns. We understand that circumstances may arise where a return is necessary, and we are committed to making the process as smooth as possible for our customers. The store credit provided can be used to explore other products in our range and find a suitable replacement or alternative. We appreciate your understanding and support of our return policy.